Key Responsibilities:
- Lead and manage supervisors and other team members to maintain stable and efficient operational business processes within the designated branch through observation, daily scrum, coaching, support, training, recognition, and policy implementation to address team members and branch-related concerns.
- Assist the Customer Care Supervisor and Assistant Supervisor in delivering excellent customer service to clients through boosting promotional activities, monitoring agent's sales and productivity, handling client's complaints that may arise, and other Customer Care concerns.
- Coordinate the HR Officer for branch legal compliance, hiring, onboarding workforce, policy enforcement, disciplinary actions, DTR concerns, and other HR functions.
- Coordinate the Finance Staff for budget issuance, procurement, liquidation reports, accurate and balanced branch revenues and on-hand budget, and other finance matters.
- Collaborate with the Sales and Marketing Specialists for corporate events, partnerships, building networks, strengthening sales strategies, marketing reports, and budget liquidations.
- Coordinate the Liaison Officers on the progress of processed school requisitions, status of school processing in NCR, no. of processed and appointment status of license verification.
- Introduces innovations in the business process that can impact results, enhance profitability, and assist the organization to meet its business objectives and goals.
- Submit comprehensive reports including branch updates, branch revenues, problems encountered, and branch activities.
- Works collaboratively across all departments of the organization to ensure improvements and share best practices in achieving common goals.
- Fosters a positive workplace environment by establishing support and open communication, assisting in conflict resolution, setting a leadership example within the branch.
- Performs all other tasks instructed by his/her immediate superior which are directly related to business operations.
Minimum Requirements:
- At least three years of experience managing a branch or team of a company.
- Preferably, with sales background.
- Must have knowledge of government regulations and compliances, including manpower and facility among others.
- Must be amenable to work onsite in Cebu City.
- Job Types: Full-time, Permanent
Benefits:
Company events
Health insurance
Opportunities for promotion
Paid training
Promotion to permanent employee
Schedule:
Day shift
Fixed shift
Monday to Friday
Overtime
Supplemental Pay:
13th month salary
Commission pay
Overtime pay
Performance bonus
Location: Cebu City, Cebu (Preferred)
