Team Manager Tech & Sales

Job Description

Managers in this role get to: Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance, and attrition.
Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery.
Influence the lives of others: Develop, train, and manage team members.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations.
Define Sutherland's reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.
Keep leaders informed: Relay important information in the form of timely and accurate reports. 

Qualifications

Our most successful candidates will have: Experience and knowledge in Tech SalesA Bachelor's degreeDemonstrated leadership skills; the ability to take the lead in making improvements and resolving issuesStrong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional mannerStrong customer orientation when managing communications and issuesThe ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player.Must have completed phase 1 of TMU (internal only)

Additional Information

All your information will be kept confidential according to EEO guidelines.