Team Leader (Medical Device Complaints Handling)

Job title: Team Leader
Process: Medical Device
Work set-up: Night and shifting schedule, work onsite
Location: Cebu
Salary range: 25K - 32K

Requirements:
• Excellent communication skills
• Bachelor of Science in Nursing or Pharmacy or any allied science courses
• 3-4 years of work experience in MEDICAL DEVICE COMPLAINTS HANDLING
• With team management of at least 2 years in a BPO setting
• Has knowledge and experience in MEDICAL DEVICE COMPLAINTS HANDLING
• Can start ASAP (preferably unemployed)
• College/Bachelor's Graduate (any course)
• Willing to work onsite
• Okay to work on a night and shift schedule

Responsibilities:
• Overall responsibility for achieving Client's service level expectations and maintaining high-quality delivery
• Responsible for improvement initiatives and enhancing complaints intake and management process efficiencies
• Has a clear understanding of customer KPIs.
• Understand the relationship between PFMEA and the Quality Control Plan
• Identifies and coordinates PFMEA/ Quality Control Plan improvements.
• Manages efficient work allocation and tracks the overall performance of team members
• Manages daily team attendance
• Manages team attrition
• Ensures floor policies are followed
• Manages administrative tasks
• Keeps oneself updated, aware of, and compliant with all Company policies and procedures which include Information Security Management Systems
• Keeps all company information which includes customer information confidential and secured