Team Leader

APPLY NOW! WE URGENTLY NEED 1 TEAM LEADER to join our CEBU Site.

We are looking for 1 TEAM LEADER to join our CEBU team. The role involves providing excellent customer service to clients, resolving their inquiries and issues, and ensuring customer satisfaction. The VA will also assist with account management and provide support to the clients.

Qualifications (Non Negotiable):
• At least 2-3 years Supervisory experience in a BPO/KPO set-up
• Proven leadership skills and functional knowledge in BPO/KPO setup
• Excellent oral and written communication skills
• Proficient in writing report and business correspondences
• Strong interpersonal skills
• Customer Oriented
Experience with the following is a plus:
• E-commerce/Travel Account
• Real Estate/Property Management
• Strong interpersonal skills
• Accounting/Bookkeeping and Quickbooks

Responsibilities:
• Monitors team performance and oversees day-to-day operations
• Maintains an in-depth knowledge of account/s
• Provides feedback and coaching to a team of Virtual Assistants
• Provides weekly or bi-weekly performance coaching
• Drives performance, motivates and reinforces teamwork
• Communicates relevant information to the team on a timely basis
• Conducts up-training on process and policies update as needed
• Monitors and evaluates phone calls and emails for quality assurance
• Provide feedback and quality evaluation coaching weekly
• Conducts annual performance reviews
• Conducts 4th and 5th-month assessment to probationary employees
• Provides team performance reports and analysis
• Conducts employee performance review with Ops Manager
• Recognizes high performance and rewards accomplishments


Interested applicants, kindly click the Apply Now button.

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