Team Leader (For Travel & Hotel Reservations Account)

Team Leader (for Travel & Hotel Reservations Account)Job DescriptionThe role of a Team Leader in a BPO is dynamic and requires strong leadership, communication, and problem-solving skills to ensure that both team and organizational goals are achieved.
ResponsibilitiesIdentify training needs and organize training sessions to improve skills and knowledge.Provide continuous coaching and support to team members.Implement action plans to address performance gaps and improve overall team productivity.Ensure that the team provides excellent customer service and effectively handles customer inquiries and complaints.Requirements2 years of supervisory experienceExperience in starting a new team/new processes in the BPO industryPreferably someone with Hotel Reservation experience or a travel support account (Booking.Com, Traveloka, Klook, Agoda, Expedia, etc.)Willing to work onsite (Makati) and can start immediatelyImportant NoticeIf the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately:
Withholds your IDRequires you to provide a guarantee or collects property
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