Job Description:
MadEats is seeking a talented and experienced Support Manager to join our team on a part-time basis. This position will allow you to work from the comfort of your own home, providing support to our team in Antipolo, Calabarzon, PH. As a Support Manager, you will be responsible for overseeing the day-to-day operations of our support team, ensuring that all customer inquiries and issues are handled in a timely and efficient manner.
Responsibilities:
- Manage a team of support agents, providing guidance and support as needed
- Monitor and analyze support ticket data to identify trends and areas for improvement
- Develop and implement strategies to improve customer satisfaction and retention
- Collaborate with other departments to ensure a seamless customer experience
- Handle escalated customer inquiries and issues, resolving them in a professional and timely manner
- Conduct regular performance reviews and provide feedback to support team members
- Stay up-to-date on industry trends and best practices in customer support
Requirements:
- 7+ years of experience in a customer support role
- Proven experience managing a team of support agents
- Excellent communication and interpersonal skills
- Confident and hardworking personality traits
- Strong teamwork and time management skills
- Ability to work independently and prioritize tasks effectively
- Experience working in a remote or work-from-home environment
- Bachelor's degree in a related field preferred
Benefits:
- Dental insurance
- Relocation allowance
- Company transportation
Working Environment:
At MadEats, we pride ourselves on creating an environment where technology is harnessed to drive innovation and efficiency. As a Support Manager, you will have the opportunity to work with a dynamic team of professionals who are passionate about delivering exceptional customer service.
Deadline to Apply:
Please submit your application by September 10, 2024.
Equal Opportunity Statement:
MadEats is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
