Subject Matter Expert - Tox Laboratory Data Entry

Representative 2 Customer Service (CTS/CS/OPS2/4007) Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
• Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to sales representatives or technical/service areas.
• Maintain detailed and current knowledge of the company's products and services.
• Analyze customer service needs for communication to service and technical departments.
•
Requires ability to navigate a computerized data entry system or other relevant applications.