Spanish Bilingual Customer Coordinator

Customer Coordinator, Spanish BilingualJOB FUNCTIONS AND RESPONSIBILITIESHandle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts.Appropriately follows up with customers when commitments for payment are not met Logs all borrower contacts into the loan servicing system.Offer long term resolutions to customers to resolve delinquencyProficient use of an autodialing system to maximize effectiveness and increase contact ratiosRequired to make the prescribed number of contacts during the daily work scheduleFamiliar with the customer relations functions and the services offeredPerform miscellaneous job-related duties as assigned by the department manageJob Functions and Responsibilities:*Handle loan related customer inquiries over loan servicing toll free number, provide accurate relevant information to callers/borrowers*Assist callers with questions related to paying off the account, change of plans, inquiries related on borrower's Life Expectancy Set Aside (LESA) account- Verification of borrower's occupancy, current property tax and insurance payments*Add, change or amend information from the servicing system applicable based on conversation with callers/borrowers*Accurately assess, track and respond to or escalate borrower complaints*Proficient use of an autodialing system to maximize effectiveness and increase contact ratios*Required to make the prescribed number of contacts during the daily work schedule*Familiar with the customer relation functions and services offered*Perform miscellaneous job-related duties as assigned by the department managerQualifications:? Open to undergraduates (College degree preferred) with 6 months BPO experience ( MUST have collections or loans experience)? Must be fluent in English and excellent communication skills? 2-3 yrs. Mortgage experience? Competitive, driven and motivated? Ability to work independently? Ability to build rapport over the phone? Good organizational skills? Professionalism? Flexible and adaptable to change? Ability to build relationships (respect, trust, consensus)? Computer knowledge (Microsoft Office, understanding of network systems) preferred? Ability to work overtime as required Scheduled shift changes as a result of business needs (associate must be flexible) Training / Licensing Requirements: (only add if needed)Work Schedule:Night shiftNote: Stable Internet connection (50 mbps min)Hybrid work from home model.May be required to work in the office eventuallyOCWN PSY**Job Types**: Full-time, Permanent**Salary**: Php35,000.00 - Php40,000.00 per month**Benefits**:- Flextime- Paid training- Pay raise- Work from homeSchedule:- 8 hour shift- Shift systemSupplemental Pay:- 13th month salary- Bonus pay- Overtime pay- Performance bonus- Yearly bonusCOVID-19 considerations:Always**Experience**:- Spanish Bilingual: 1 year (preferred)