Description Why choose Manulife? Competitive salary package HMO on the first day with free dependents Retirement benefits Merit Increase Performance Bonus Global network of industry experts Extensive training resources Work Arrangement: Full On-Site Schedule (5 days; 9 hours a day)
Schedule: Rotating Shift (Day, Mid, Night)
People Leader Role : Yes
Job Summary Responsibilities Responsible for onboarding and executing technical and business projects across multiple stakeholders; developing analysis to support process and project improvements / efficiency Facilitation and problem solving Leadership and coaching skills to build High Performing teams Works with teams to drive issue resolution Provides leadership support for small groups and teams Regional variations: resource management, recruiting, hiring, workforce planning, contractor engagement, etc. Coordinates across stakeholders to resolve moderately complex issues Executes on resource planning, assists with management activities Coaches technology teams as needed Qualifications Technical leadership qualities to serve as an escalation resource and mentor for L1 Engineers
Good verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomes Related experience working in a distributed systems environment, having a deep understanding of how distributed systems work and its different layers in infrastructure, network, platform, and how microservices work together Hands-on experience on any Database Infrastructure Services (MSSQL/Oracle/Mongo/PostgreSQL/MySQL/Redis/DB2) Hands-on experience on Windows and Linux Operating Systems Basic knowledge on Monitoring, Alerting, and Observability Concepts and Technologies Basic Knowledge on IT Incident Management process Basic Knowledge on Cloud Computing Platforms and Technologies Able to work across Project Management and Resource Management to multiple demands within specific focus Basic Intake and demand planning Self-sufficient, self-starter with proven success on taking strong ownership of projects Ability to work through complex engineering obstacles using debugging and problem-solving skills Experienced in creating training materials for the development of your teammates, as well as writing Runbooks or documentation of methods of procedures with guaranteed effectiveness Well-versed in leading customer meetings to provide updates, investigate issues, and proactively collate feedback Demonstrate sound technical operational approaches, emphatic customer service and effective collaboration with external partners About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer