Service Admin

Operational Responsibilitya. Prepares Estimates based on Technician Evaluationb. Prepares Quotation based on Technician Evaluationc. Monitor price list for updated cost of materialsd. Monitors turnover of quotations to job orderse. Prepares and monitors monthly call lists for Warranty and Contract PMS Monitoringf. Assist Service advisor in monitoring PMS Coverageg. Monitor conversion of Warranty to PMS Contractsh. Keeps track of and updates history and nature of client operations and manner of usagei. Prepares letters for Expiring Warranty units for send out by Service Advisors.- Administrative Responsibilitya. Ensures that basic housekeeping rules and regulations are complied with by allb. Ensures that all estimates have complete materials and man hoursc. Ensures that all estimates have updated costs a. Keeps and updates a central file for all contractsb. Maintains supply of office supplies and forms, and prepares requests for restocking - Documents neededa. Estimateb. Proposal/Quotationc. Service Reportd. PMS Checkliste. Notice of Expiring Warrantyf. Proposal/Quotationg. PMS Contracth. PMS Cardi. Evaluation Form- Objectivesa. All Records are updatedb. All Clients under Warranty and Contract are appropriately monitored and scheduled c. Good Customer Handling with Zero Complaintsd. Monitoring Responsibilities:e. Documentation:f. Installation (Create New Folder) – Completion Report, Pulldown Test, Ending Warranty Letter, PMS Cardg. Warranty Repairs –Warranty Report, Service Report, Costing for additional materialsh. Warranty PMS – PMS Checklist, Service Report, Costing for additional materialsi. Contract PMS – PMS Checklist, Service Report, Sales Invoice, Costing for additional materialsj. Repairs – Service Report, Sales Invoicek. Evaluations – Evaluation Report