Highlights Competitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and events______________________________________________________________________________
SENIOR WORKFORCE MANAGEMENT ANALYSTWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
ROLE OVERVIEWWe are looking for a Senior Workforce Management Analyst to be part of our team.
This role oversees productivity in the company by assessing, analyzing, and reporting employee productivity at the individual, departmental, and organizational levels. They determine the best way to utilize employees' productivity skills using techniques and theories of workforce management.This role assists with scheduling, processes time-off requests, and generates reports to show productivity and performance changes.This role focuses on assisting with the forecast and capacity planning of the global team based on service level needs. They will help with building workforce management models to match the specific needs of the project. Main responsibilities include demand capacity updates, Ad Hoc headcount calculations, and support of new launches.MAIN RESPONSIBILITIESExecute on budget forecasts and own the development and implementation of staffing and metric models, reporting, and analysis.Develop policies that positively impact the workforce and work with operational staff to ensure communication of these policies and procedures are adhered to.Communicate with management and operations teams to ensure compliance with client and company standards.Develop reporting processes, dashboards, and presentations to fulfill senior leadership reporting needs.Help drive continuous improvement to increase productivity, accuracy, and improve case management staffing levels.Assist service line leaders with QC tracking and management.Work with VP Operations and other senior management to implement the organization's new strategic plan.Help teams design and craft ways for employees to learn and to roll out the continuous learning people need to perform effectively as organizations pivot at speed and scale.Communicate to stakeholders on performance and challenges, providing direction, guidelines, performance updates to hit service level goals, and making suggestions for corrections to any issues.Analyze/forecast staffing plans and ensure that the delivery locations are appropriately staffed based on the organization's requirement and internal capacity plan numbers.RequirementsMaster's or Graduate's Degree in Business, IT, Data Science, or Business Administration.Proficiency in Microsoft Excel, Tableau.Experience with SQL is a plus.Experience with Python is a plus.A confident, natural leader and problem solver with demonstrated critical thinking and collaboration skills.Must be able to work with all levels of the organization in capturing, managing, and communicating metrics.The ability to develop creative and breakthrough solutions.Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize large amounts of information.An ability to identify the root causes of issues by analyzing patterns and trends.Self-motivating, adaptable, and able to inspire and motivate others.Prior experience working in an environment of frequent change.Ability to work independently, multi-task, and meet deadlines with flexibility in working hours.Excellent written, verbal communication, and interpersonal skills.Amenable to work on a nightshift schedule.Must be able to work on-site in 8th Zeta Tower Robinsons Bridgetown, C-5 Quezon City.
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