Job Description - Senior Business Analyst (NAM) (008S23) The Role: Senior Business Analyst
Responsibilities: Fulfills technical missions, with autonomy to propose/develop complex solutions in a technical domain. May have hierarchical or functional responsibilities. May provide mentoring, instructions/assistance, helps establishing internal procedures and best practices. Work is given through general guidelines, and independent and collaborative in nature.Designs and develops advanced data management/analytic models and applications.Performs coding, debugging, testing, and troubleshooting throughout the application development process and in agile mode.Gains exposure to some of the complex tasks within the job function.Is occasionally directed in several aspects of the work.Understanding and familiarization of key business processes, tools, and metrics.Ability to facilitate meetings and gather requirements from stakeholders.Ability to define, analyze, validate, and prioritize requests based on business value.Translate business requirements into comprehensive report/data visualization, provide accurate results and actionable insights.Efficiently prepare and maintain reports/dashboards to ensure optimal storage and/or tools performance is achieved all the time.Effectively and proactively communicates with stakeholders, team members, and other support teams to promote synergy.Perform timely ad-hoc support requests in support of business needs, escalations, and/or process improvement initiatives.Manage end-to-end project requests completion in a timely manner.Create detailed process-flow and/or documentation for all requests/projects handled.Identify and drive internal needs for improvements with the way we deliver our projects and the way we work.Perform other related projects and duties as assigned.Qualifications: Bachelor's degree in a related field.At least 5-8 years experience in data-centric, reports creation/business analyst role.Expert knowledge in Tableau.Basic knowledge in Alteryx or any equivalent ETL tool.Basic knowledge of SQL.Experience/Knowledge in using Salesforce, SAP, Oracle, Genesys is a plus.Knowledge of database engines (Microsoft SQL), Microsoft 365 Apps such as but not limited to: PowerApps, SharePoint is a plus.Ability to perform analysis, formulate conclusions, and recommend actions.Excellent verbal and written communication skills. Fluency in English required.Ability to communicate and work with cross-functional teams and cross-country stakeholders is a must.Strong organizational skills.Experience with project management is a plus.Highly motivated and eager to learn new applications and/or tools.Displays a positive and team-first attitude.Continuously seeks ways to enhance contribution to those they support.Must be able to juggle many multiple projects simultaneously.Supports hybrid work model. Work at Home and Work On-Site (1x/week).
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