Retail Operations Supervisor

Job Description:
The Retail Operations Supervisor is responsible for overseeing the day-to-day operations of the
store, ensuring a seamless customer experience, and managing staff performance. This role requires
a combination of strong leadership skills, attention to detail, and the ability to drive sales while
maintaining operational standards.
Duties and Responsibilities:
• Implement and maintain efficient inventory control systems.
• Supervise and support retail staff, ensuring high performance and adherence to company
policies.
• Conduct regular training sessions to enhance team skills and product knowledge.
• Provide constructive feedback and conduct performance evaluations.
• Ensure exceptional customer service is delivered by all team members.
• Handle customer inquiries and resolve issues in a timely and effective manner.
• Implement customer service initiatives to enhance the shopping experience.
• Monitor sales performance and implement strategies to meet or exceed sales targets.
• Manage inventory levels, including ordering, receiving, and stocking merchandise.
• Conduct regular stock audits and ensure accurate inventory records.
• Oversee daily store operations, including opening and closing procedures.
• Ensure the store is clean, organized, and visually appealing.
• Maintain operational efficiency by implementing best practices and optimizing processes.
• Ensure compliance with company policies, procedures, and standards.
• Monitor and enforce safety and security protocols to protect staff and customers.
• Stay updated on industry regulations and ensure store adherence.
• Generate and analyze sales reports to identify trends and opportunities.
• Provide regular updates to the Store Manager on store performance.
• Assist in budgeting and financial planning for the store
• Develop and implement strategies to promote products and increase foot traffic.
• Create promotional materials and campaigns in collaboration with the marketing team.