We are looking to hire a proactive Representative I Customer Service to join our incredible team at City of Shakopee, MN in Quezon City.
Growing your career as a Full Time Representative I Customer Service is a fantastic opportunity to develop important skills.
If you are strong in negotiation, attention to detail and have the right initiative for the job, then apply for the position of Representative I Customer Service at City of Shakopee, MN today!
Copeland is a global provider of sustainable climate solutions, creating efficient residential, commercial, and industrial spaces through HVACR technologies. By joining us as a Representative I, Customer Service , you will have the opportunity to exhibit your customer service skills and build positive relationships with our customers by interacting with them through phone calls and emails.
In this capacity, you will be responsible for handling their inquiries and accurately processing their purchase orders, becoming the customer advocates that provide meaningful solutions to their problems. This gives you a very vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Quezon City, Philippines! All roles are currently on a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
As a Representative I, Customer Service, you will: Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function and scope of work. Provide general product information. Process purchase order entry. Provide accurate solutions for customer concerns, expedite orders, and return goods authorization. Monitor the tracking, correction, and processing of missing, misread, or incomplete purchase orders. Assist with customer complaints, including but not limited to missed shipments, incorrect orders, and requests for credits. Who you are: You exhibit passion and enthusiasm to ensure customers have the best possible experience at all touchpoints. You are able to proficiently converse, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy and able to collaborate and efficiently work with people across different departments at any level.
Required Education, Experience, & Skills: Bachelor's degree in any four-year course. 1 year of experience gained from interactive customer service and related functions. Background in offshore service operations is a plus. #LI-Hybrid
Benefits of working as a Representative I Customer Service in Quezon City:
? Excellent Benefits Package
? Opportunities to grow
? Advantageous package
