Quality Auditing Analyst

Job Description• Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame • Become and remain knowledgeable about the Client's products and community standards• Ensure awareness and understanding of Content Policy and operational guideline updates • Mentor new Quality Analysts on the use of audit tools and systems• Develop process documentation and aggregates feedback about the functionality of audit toolsJob Qualifications• At least 2 years of QA experience• College graduate or undergraduate of any Accounting or Business related course is preferred• Experience in Finance and/or Accounting is preferred