The Work at Home Quality Assurance Specialist is responsible for ensuring the agent's performance meets the established standards set by the company.
The responsibilities include conducting evaluations with meaningful and constructive feedback, contribute to the team culture, help agents improve their performance with specific instructions, identifying the barrios in the process, or issues, and presenting solutions.
To be successful as a quality assurance specialist you should be incredibly thorough and able to help our company maintain the highest quality standards.
Problem-solving capabilities and ability to communicate meaningful strategies to improve.
An affinity to food and American culture.
**Responsibilities**:
- Preparing and implementing quality assurance policies and procedures.
- Addressing and discussing issues and proposed solutions with superiors.
- Documenting quality assurance activities and creating audit reports.
- Making recommendations for improvement.
- Execute quality improvement testing and activities
- Develop quality assurance standards and company processes
- Adhere to industry quality and safety standards
- Ensure products meet customer expectations and demand
- Create reports documenting errors and issues for fixing
- Work closely with the development team to improve existing products
- Maintain standards for reliability and performance of production
Qualifications for Quality Assurance:
- Prior experience dealing with Work at Home agents is an advantage
- Bachelor's degree in a related field preferred
- Excellent English Communication Skills
- In-depth understanding of industry standards and company policies
- Good customer focus
- Sharp attention to detail
- Strong analytical and problem-solving skills
- Meticulous and diligent attributes
- Great team player with the ability to work with mínimal supervision
- Able to sit, stand and walk around for long hours at a time
We offer:
- Competitive pay
- Fast-track internal career growth opportunities
- Weekly Payroll
- HMO for you with 1 FREE Dependent
- Flexible Service Incentive Leave (SIL) program
- Permanent Work from Home Set up
Technical and Workspace Requirements:
- Private and secure workspace at home free from background noise or distractions
- Must provide your own Computer
- Internet Connection - Minimum of 25 Mbps download and 10mbps upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, and mobile broadband connections).
Must be hard wired.
Wifi and Wireless are not acceptable.
- Windows 10 Desktop or laptop current on all security updates
- High-quality noise-canceling wired USB headset
- Dual Screen Set-up - a separate 19" monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
- Webcam
- Free space - 5 GB
- Processor speed - Dual Core 2 GHz or better
- RAM Required - 4 GB
- Anti-Virus - Full versions of Windows Defender or Essentials
**Benefits**:
- Additional leave
- Health insurance
- Paid training
- Work from home
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
COVID-19 considerations:
Company compliant with DTI and DOLE Health Guidelines in the prevention of COVID-19
**Education**:
- Bachelor's (required)
**Experience**:
- Quality Assurance: 1 year (required)