Job Description: QA Specialist (BPO - Retail Account) TASQ Staffing Solutions is currently seeking quality specialists for a retail account based in Alabang. As a QA Specialist, you will play a crucial role in ensuring the quality and accuracy of customer interactions within the retail account. Requirements: College degree2 to 3 years of experience in the BPO industry, specifically in QA or quality rolesPrevious QA experiencePrevious experience with retail accounts or campaigns is advantageous Salary and benefits details will be discussed during the recruitment process. Qualified applicants can expect to be interviewed within 24-72 business hours (excluding weekends and holidays). Interviews can be conducted through Zoom, WhatsApp, Viber, Skype, or Teams upon the applicant's request. In case of a missed call, a follow-up email and a text message will be sent. Responsibilities: Conduct quality assurance evaluations and assessments of customer interactions such as calls, chats, and emails.Analyze and assess agent performance based on predefined quality metrics.Provide feedback and coaching to agents to improve their performance and adherence to quality standards.Identify trends, patterns, and areas for improvement in customer interactions and processes.Collaborate with team leaders and managers to develop and implement quality improvement initiatives.Participate in calibration sessions to ensure consistency in quality evaluations.Report and document findings, trends, and recommendations for management review.Stay updated on policies, procedures, and best practices in quality assurance.Contribute to a positive and collaborative team environment. Job Type: Full-time Schedule: 8-hour shiftNight shiftRotational shift Ability to commute/relocate: Alabang: Reliably commute or planning to relocate before starting work (Required) Willingness to travel: 100% (Required) Qualified applicants can expect a phone interview within 24-72 business hours, or even sooner. For those with signal issues, interviews can be conducted through online calling platforms.