Quality Analyst (Batangas)

Quality Analyst (Batangas) page is loaded Quality Analyst (Batangas) Apply locations Batangas City, Philippines posted on Posted 30+ Days Ago job requisition id R_2401_1251 About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Ready to Make a Ridiculous Move?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success. So what does a  Quality Analyst really do?
This is your entry into the BPO industry which paves your way to becoming a successful Client Services professional. Think of yourself as the person who will liaise closely with Teammates and clients - to support, analyze, evaluate and resolve issues. So, not just anyone can be a Client Analyst. We are in search of the best of the best among teammates who pride themselves in being detail oriented, and process driven. We need your full concentration now, because we'll take you through what it takes to be the best Quality Analyst! Imagine yourself going to work with one thing on your mind: you will be the go-to person who will support teammates on back-end concerns related to functionality, performance, reliability, stability and compatibility issues in their day-to-day tools and tasks. You will be the first level of escalation in a nalyzing and resolving problems, working closely and in association with other concerned departments.
Being detail oriented, you will conduct audits per agent on a daily basis to ensure quality of work and compliance to processes. You will submit End of Shift Reports to support your study, evaluate information, and present analysis. You will ensure that client complaints are resolved and not repeated in future.
As  Quality Analyst , you will submit weekly and monthly quality reports, identifying potential quality issues per defined process, and escalating quality issues immediately to management. You will attend Weekly Business Reviews with assigned campaign TLs/OMs/Clients; and hold regular calibration sessions with your assigned teams. This includes conducting side by side monitoring of tasks performed by teammates, and providing feedback sessions to teammates and team leaders. Most importantly, you will isolate and report defects or problems; as well as verify solutions or fixes to ongoing issues.
So, do you have what it takes to become a successful  Quality Analyst ? REQUIREMENTS: Ability to express ideas, analysis, findings, formulate recommendations, etc. by means of clear and effective written and verbal communications Ability to acquire a greater understanding of business, economics or relevant subject under study, through the application of research methodologies Ability to identify patterns or connections between situations that are not obviously related, and identify key or underlying issues in complex situations Able to focus efforts on discovering and meeting the client's needs Passionate about working well and surpassing standards of excellence Able to work cooperatively with others, to be part of a team, to work together, as opposed to working separately or competitively Capable of good judgement QUALIFICATIONS: If fresh graduate, a degree in business, marketing or any related field Knowledge of customer service practices 1-2 years previous experience in Sales, Marketing or Customer Service roles is a PLUS! Experience in conducting research and analytics, supported by strong computer proficiency skills Experience in mediation and conflict resolution techniques Excellent communication skills (verbal and written) About TaskUs: TaskUs (NASDAQ: TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech and HealthTech.
As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland and Colombia.
Please note that you must be in your current position for a minimum of 6 months to be eligible to apply for other internal positions. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL . Similar Jobs (5) Quality Analyst (Batangas & Cavite) locations 2 Locations posted on Posted 30+ Days Ago Senior Quality Manager Batangas locations Batangas City, Philippines posted on Posted 19 Days Ago Talent Acquisition Specialist (Batangas) locations Batangas City, Philippines posted on Posted 30+ Days Ago Click here to learn more about our #RidiculouslyGood Culture & life at TaskUs.
At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.
Protecting You from Fraud TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process:
You will never be asked for payment information or banking information during the application or interview process.
We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us
Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.
We have identified several clues to watch out for to help you identify and avoid recruiting scams:
TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam.
TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you.
If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, Freelancer.com or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website ( taskus.wd1.myworkdayjobs.com/Careers ). This is the only chat room where you will find our recruiters.
#J-18808-Ljbffr