Product Trainer (Ft)

Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies.
Deliver and facilitate Pre-Process and Process Trainings
Take up new hire Training batches
Maintain attrition and throughput as per process guidelines
Coach and counsel where-ever needed
Document Training reports and trackers
Conduct Pre & Post assessment to identify any red flags (if any)
Provide feedback to specific areas of opportunity
Provides Training Needs Analysis
Coach associates on DSAT with a clear understanding of process requirement
Generate and maintain regular reports
Understand process requirement
Conduct regular audits to check training effectiveness
Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
Helps in creating training modules/curriculum
Other tasks that may be required/assigned by the supervisor/manager as required by the business
Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.
At least 2 years of working experience in the related field is required for this position.
Experience in handling a (indicate the nature of the program) program is preferred
Excellent written and verbal communication skills
Must possess good presentation skills
Excellent Organizational and planning skills
Good understanding of Group Dynamics (diversity)
Analytic and Results Oriented