LOCATION: QUEZON CITY AND CEBU, PHILIPPINES
JOB TITLE: PROCESS EXCELLENCE CONSULTANT
Job Role & Responsibility/Designation - Quality and Process Excellence Consultant
Delivery Process/ Function Name - Quality
Educational Qualification - B.Sc. / BE / B Tech/ MBA/ B.Stat
Skills ( Must Have)
· Problem solving tools/ analytical skills.
· Excellent communication / interpersonal, facilitation skills.
· High energy level, confident, assertive and team player.
Experience ( Minimum)
Functional knowledge of Six Sigma, Statistical tools, Quality & Process re-engineering:
· Exposure to ISO, CMMi or COPC will be added advantage.
· Consulting experience in Shared Services Set up/BPO space is desirable.
Job Description:
· Responsible for driving quality initiatives and Black belt projects for Wipro / Client Accounts.
· Drive benchmarking and best practices deployment across Data management and reporting accounts.
· Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
· Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
· Drive projects to improve and maintain the profitability of the process.
· Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
· Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
· Ensure all process metrics are met.
Desirable Skills:
1. Graduate of any course.
2. Six Sigma Green Belt Certified.
3. Exposure in driving high impact transformation projects involving technology and process re-engineering.
4. Experience of Maps is an added advantage.
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