The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.
PurposeThe Deployment Services manage the movement of employees under Swiss contracts, from one assignment to another, and oversees the related administrative tasks to ensure smooth transitions and compliance throughout the deployment process.
The Deployment Team Leader provides leadership, support and guidance to a team composed of Global Mobility Officers, Contract Administration Officers, and Remuneration Specialists who are responsible in conducting the processes and task within the Deployment Services. They are responsible for efficient and effective planning, monitoring and delivery of end-to-end service by the team. They ensure consistency of their service delivery in line with the defined service level agreements (SLA) and in accordance with ICRC policies and Swiss Labour laws.
RelationshipsInternally, interacts with employees, fellow members of PACSS, HR teams at headquarters and in the field, Business Process Owners (BPO), HR Managers (HRM), HR Partners (HRP), Talent Managers (TM), and HR service providers.Externally, may interact with external suppliers and service providers.Accountabilities & Functional responsibilitiesResponsible for the day-to-day management of the team composed of five up to eight HR Administration Officers.Responsible for the end-to-end processing of deployments in line with the SLA.Accountable for ensuring processes and workflows are applied consistently within the team.Seek and implement continuous improvement opportunities to ensure the team maximizes service and efficiency at all times.Produces quality reports and evaluates activities against key performance indicators.Liaises with the employees, Talent Managers, HR Managers, and BPOs for any issues and propose changes to improve service delivery and manage individual cases.Conducts root cause analysis in collaboration with the Quality Assurance Officer and develops action plans to address identified issues, ensuring timely resolution and continuous improvement.Implements solutions at an intermediate level, resolving complex cases using feedback from process experts, making informed decisions based on thorough understanding and assessment of the situation.Supports and directs the team on quality issues or exceptional queries, and when necessary, escalates cases to the Service Delivery Manager (SDM) or BPO.Is responsible, with the SDM, for taking measures to implement audit recommendations.People Management Responsibilities Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision.Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members.Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information.Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed.Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year.Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.Additional Duties Follows up on all work-related messages and correspondence with the relevant contacts and departments.Takes responsibility for their own professional learning and development.Participate in projects, as necessary.If necessary and upon request, provide ad hoc administrative tasks for the unit or department.Being proactive with continuous improvement propositions for the team's management processes and/or more generally the PAC Administration.Selection RequirementsProficient computer skills, including in-depth knowledge of Microsoft Office suite (Outlook, Word, Excel, PowerPoint) and SharePoint.Good command of spoken and written English.Typically, six to nine years overall professional experience.At least three years providing services in an international organization or company, ideally in a shared service environment.Experience in change management a strong asset.Knowledge in establishing goals, key performance indicators, and service level agreements.Confirmed experience in managing a team.What we offerDiverse and humanitarian-minded workforce.An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide.Training opportunities.Our ValuesAt the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Application RemindersIf this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
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Deadline of Application: 1 December 2024
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
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Only shortlisted candidates will be notified.
This vacancy is open for Philippine residents only.
How to apply Ready to apply?
You will need to upload your resume and a cover letter as well as copies of your diplomas and certifications, valid license to practice, passport and driving license.
Learn more about our recruitment process here.
We welcome applications from all qualified candidates.
The ICRC values diversity and is committed to creating an inclusive working environment.
Location: Manila Shared Services Centre (MSC)
Job Family: Administration / Finance / Human Resources
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