**Introduction**The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.**Your Role and Responsibilities**As a OTC Analyst, you'll be able to do the following tasks/function:- You will cover the end to end cycle of order to cash -from purchase order/Service request receipt up to the resolution of post-shipment issues raised by the customer. The role requires high coordination, time management and multi-tasking skills.- You will serve as liaison between the client and the client's customers- Reviews purchase orders and contracts in compliance to the global process and/or country specific requirements- You will be responsible for maintaining the customer master data -creation, amendments and deletion.- You support reporting requests (scheduled and ad hoc)and provide requested order information to the client and client's customer such as order ETA, shipment status and invoice related-queries- This role will let you improve your Finance and Accounting skills and business knowledge to directly contribute to the delivery of Key Performance Indicator (KPI) which measures how the activities are based on agreed targets.- You will have the opportunity to support continuous improvement initiative, provide training, education to junior team members, learn new process from the client or third party, and understand Exception, create DTP & Amend DTP with updates**Required Technical and Professional Expertise**- You should at least have a **Bachelor's/College Degree, preferably Finance/Accounting/Banking, Business Studies/Administration/Management or equivalent**:- ** 4-6yrs** of total experience in handling-**Order/Service request-Processing Order/Service Management, Receivable area-Billing, Collection, Receivable management-International client**:- At least **2 years of supervisory** role in a **BPO/Shared Services industry**:- Experience in **Order Management** or any customer-facing job is a must- ** ERP** working experience- Good in **MS Excel**:- ** Strong English Communication**( verbal & non verbal)Skills**Preferred Technical and Professional Expertise**- Any ERP-SAP, Oracle, JD Ed, Any home grown ERP- Basic Accounting, Dispute Management, Claims Settlement**About Business Unit**IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.It's time to define your career.**About IBM**Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.**Location Statement**IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
