Job Description Intelassist Inc. Is looking for an Operations Manager who has passion in providing strong leadership for the operation in supporting the company.
Works in tandem with the other Operations Manager to identify and address performance and developmental opportunities Ensures accurate and timely communication of client and account issues to the Management Coordinates with Business Partners, Team Leaders, Managers, IT, Admin, HR and Talent Acquisition Keeps track of employee attendance and makes sure work procedures are complied with Motivates and supports team members through feedback and communication Performs consistent and effective coaching sessions to address performance gaps Prepares reports and presentations according to management or client request Prepares and presents Weekly Business Review for the client Improves quality of results by recommending changes Assists in hiring and on-boarding new employees Communicates company policiesPerforms other duties as assigned Seeks feedback from the client to identify improvement opportunities Tracks performance against client's requirements ensuring that client's metrics are met Creates systems and processes that make it easy for clients to do business with the company Manages execution Additional attributes required High level of integrity and honesty Optimism, calmness, and flexibility Productivity and quality driven Can demonstrate the ability to learn new processes Independent, quick learner, and has initiative and Confident in working with less supervision Attention to detail is a must. Ability to create friendly but firm rapport with employees No attendance issues Amenable to working on a night shift schedule and shifting schedules Amenable to working weekends and holidays, if necessary Preferred Work Experience/Skills Candidate must possess at least a Bachelor's/College Degree in any field.
Intermediate to advanced expertise in Microsoft Excel is required. Strong customer service domain experience and excellent people management skills Related experience working as a BPO manager for a minimum of 3 years Managed at least 150 head counts.Preferably with sales background (Inbound sales and upselling) and experience in handling new hires and employees under nesting periodExperience in team management and performance management Strong decision-making and problem-solving skills Must have excellent verbal and written English communication skill Strong organizational skills WHY INTELASSIST?
We grow together. We value your effort. We aim to empower you.