Operations Manager

Key Responsibilities:

Manage and supervise daily operations within the company
Lead and motivate a team of supervisors and agents to achieve performance goals.
Develop and implement operational strategies to improve efficiency and quality.
Collaborate with clients to understand their needs and ensure service delivery exceeds expectations.
Identify areas for process improvement and implement changes as necessary.
Handle escalations and resolve issues in a timely and effective manner.
Manage resource allocation, including workforce planning, scheduling, and task assignment.
Ensure compliance with company policies, industry regulations, and client requirements.
Foster a positive work environment that promotes teamwork, accountability, and professional growth.