Operations Manager - From Bpo Healthcare Company

Skills:
? Proven experience as Manager/Sr Manager or similar position.
? Experience with recruiting and performance evaluation processes.
? Familiarity with financial and customer service principles.
? Good math skills with the ability to create and analyze reports, spreadsheets
? Proficient user of MS Office (MS Excel in particular).
? Leadership and organizational abilities.
? Interpersonal and communication skills.
? Problem-solving attitude.
? Willingness to work in US Shift.

Experience:
10+ Years of healthcare experience in RCM.

Job Description:
Delivery of work as per SOWs, maintain client confidence, expand team in terms of,
improvement in process standards and associate efficiency.
Job Responsibilities
? Improve Accounts/Teams Performance
? Developing the team to execute business operations and cater to projected growth efficiently
? Manage all facets of professional billing revenue cycle processes;
? Conduct performance appraisals for the TLs, QAs and Associates
? Planning and managing the unit's operations and ensuring its success as a profit center
? Training the team and developing operating processes & systems to deliver outstanding client services
? Innovate to optimize production and constantly improve Production, Quality, and Turnaround Time
? Analyzing the workflow to improve process quality and enhance productivity
? Developing the organization & policies to motivate & retain the workforce, manage the funds flow, and general administration.
? Responsible for attendance across client teams, Development and maintenance of SOP, and other documentation to ensure uniformity across teams and processes Transition Management
? Submits periodic reports to the superiors on the performance and the growth plans available with the client
? Contribute towards minimizing attrition & absenteeism