Operations Lead (P&C Insurance)

Consulting & Generalist HR (Human Resources & Recruitment)
Deliver/ Manage KPI's and metrics in line with the prescribed targets and provide updates on progress to leaders. Analyze performance, identify trends and make recommendations to improve team performance 
Meet with key stakeholders to discuss metric performance and issues 
Operations Management/Operational Effectivenes s 
Drive OPEX principles. Facilitate best practice sharing 
Conduct Reviews/Meetings with the Management across locations 
Proactively support key initiatives that have been delivered to implement change. 
Capacity Management Regular capacity review (using FTE calculation) of the team, to ensure equal work distribution and tracking overtime. Manage resources efficiently through peaks and troughs in the business cycle. Develop resource plans and plans for contingencies 
Work with Team leads to ensure accurate forecasting and tracking of resource requirements and effective cost management 
Data Management Data collation as required e.g. MI reviews/HR/IT. 
Manage Escalations Manage escalations when reached out. Ensure agreed escalation procedures are adhered to by the team. 
Transition & other Projects Implement planned work transition projects. 
Ensure team adherence to various compliance mandates. 


Relationship management Participate and contribute in meetings with Relationship managers, Stakeholders, customers and BU (Daily/Weekly/Adhoc calls/Monthly/Quarterly). 
Maintain an effective and consistent communication channel with stakeholders, Leaders and teams and take corrective actions as required 
Support the development of further business opportunities through service opportunities 
Engage constructively with stakeholders to maintain effective relationships 
Take an active role in ensuring that the training and development needs of all team members are met by seeking interesting and effective internal and external learning opportunities 
Supervise and manage the direct reports ensuring communication and coordination within and across teams 
Instill a "client/customer" focused mind-set that incorporates a strong sense of pride in providing quality deliverables 
Provide regular and effective performance feedback to team members and provide career planning guidance 
Develop a succession plan for key positions within the function, as well as a talent watch list for key roles that support the defined retention/engagement strategies 
Ensure Cost goals are achieved by the Process 
Limit overtime per target set by effective utilization of resources 
Focusing on Clients 
Working in Teams 
Driving Excellence 
Adapting to Change
Developing Talent 
Managing Stakeholders 
Your application will include the following questions:
How many years' experience do you have as an Operations Lead?
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