Operations Associate - Special Accounts

Details of the offer

FILINVEST COMPANY: FILINVEST LAND, INC.JOB SUMMARY: Priority Accounts Specialists ensure that the company's most valued clients receive exceptional customer service by monitoring the day to day progress and resolution of their concerns through constant coordination with departments handling transfer of land title, project construction, property management, bank application, legal, account adjustment, and the like. KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES: Investigates, reviews, and resolves escalated/ specialized inquiries, requests, and concerns through appropriate unit coordination (e.g. Title Transfer, Refund, HLURB Cases, Filinvest Premier Projects Management, etc.)Prepares and provides performance reports to managementPerforms other administrative functions and other tasks that maybe assigned by the Service Desk HeadEvaluates current processes and plans, directs, implements, and monitors unit process improvementsEncourages, motivates, and maintains a professional demeanor and atmosphere within the unit and department TECHNICAL COMPETENCIES AND SKILLS: High level of skill to manage accounts by organizing resources and activitiesHigh sense of responsibility and urgency in dealing with external and internal clientsHigh comprehension and interpretation of verbal and written communication by clientPerson with high integrityProfessional in the manner of writing correspondencesWith good presentation skillsSkills in multi-tasking and account managementBasic computer skillsExcellent attention to detailSkills in adapting to extremely adverse working conditions and continuous changeApplied knowledge of the real estate industry and its dynamicsDecisive with sufficient problem - solving skillsWith good negotiation skillsCustomer service oriented with passion to deliver optimal customer experience EDUCATION, TRAININGS, LICENSES REQUIRED: Bachelor's Degree in any business-related course, such as Marketing Management, Business Administration/Management, HRM, AB Psychology, etc.


Nominal Salary: To be agreed

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