**Job Title:** Online Client Relations Representative
**Company:** San Miguel Brewery Inc.
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 2
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### Job Description:
San Miguel Brewery Inc. is seeking an enthusiastic and dedicated Online Client Relations Representative to join our dynamic team in Cebu. The ideal candidate will be responsible for managing client relationships through various online channels, ensuring an exceptional experience that aligns with our brand values. This part-time position offers the opportunity for professional growth and development in a fast-paced environment.
### Key Responsibilities:
- **Client Engagement:** Build and maintain strong relationships with both new and existing clients through online communication channels such as email, chat, and social media platforms.
- **Customer Support:** Respond promptly to client inquiries, feedback, and complaints, ensuring a positive resolution while providing detailed product information and assistance.
- **Data Management:** Maintain accurate records of client interactions and transactions, utilizing Customer Relationship Management (CRM) tools for efficient tracking and reporting.
- **Product Knowledge:** Acquire in-depth knowledge of San Miguel Brewery's products, promotions, and services to effectively address client queries and boost customer satisfaction.
- **Feedback Collection:** Gather and analyze customer feedback to identify areas for improvement in service delivery and product offering.
- **Collaboration:** Work closely with marketing and sales teams to support campaigns or initiatives that enhance customer engagement and strengthen brand loyalty.
- **Performance Monitoring:** Track key performance indicators (KPIs) to evaluate the effectiveness of client engagement strategies, providing insights for continuous improvement.
- **Training and Development:** Participate in training sessions to enhance product knowledge and customer service skills, adapting to new systems and processes as necessary.
### Qualifications:
- **Education:** Bachelor's degree in Communications, Business Administration, or a related field preferred.
- **Experience:** Minimum of 2 years of experience in client relations, customer service, or a related role, preferably within the beverage or food industry.
- **Technical Skills:** Proficient in using CRM software and Microsoft Office Suite; familiarity with online communication tools and social media platforms.
- **Personality Traits:**
- Hardworking: A self-motivated individual who approaches tasks with diligence and commitment.
- Independent: Ability to work autonomously while managing competing priorities.
### Required Soft Skills:
- **Time Management:** Exceptional skills to prioritize tasks and manage time effectively to meet deadlines in a fast-paced environment.
- **Analysis:** Strong analytical abilities to evaluate customer feedback and engagement metrics, contributing to strategic decision-making.
### Benefits:
- Employee discounts on products
- Free accommodation for eligible employees
- Flexible remote work arrangements
### Working Environment:
At San Miguel Brewery Inc., we value our employees and provide ample opportunities for unlimited personal and professional growth. We foster a supportive workplace culture that encourages innovation and collaboration.
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**Application Deadline:** Please submit your application by ********** **.
**Equal Opportunity Statement:**
San Miguel Brewery Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and experiences.
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If you are passionate about client relations and eager to contribute to our renowned brand, we encourage you to apply and become a valuable member of the San Miguel Brewery team!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
