Online Client Relations Representative

Job Description:

Meralco, a leading electric distribution company in the Philippines, is seeking a dynamic and customer-focused Online Client Relations Representative to join our team in Davao City. As an Associate Level position, the ideal candidate should have at least 2 years of experience in a similar role.

Responsibilities:
- Manage online client inquiries and concerns through various communication channels such as email, chat, and social media
- Provide timely and accurate information to clients regarding their accounts, billing, and services
- Proactively reach out to clients to gather feedback and address any issues or concerns
- Collaborate with internal teams to ensure seamless communication and resolution of client issues
- Identify opportunities to improve client satisfaction and retention through innovative solutions
- Maintain a high level of professionalism and customer service in all interactions with clients

Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field
- Strong communication and interpersonal skills
- Ability to adapt to changing priorities and work in a fast-paced environment
- Resilient attitude and ability to handle difficult situations with grace
- Experience in project management and persuasion skills
- Proficiency in Microsoft Office and CRM software
- Knowledge of the electric distribution industry is a plus

Benefits:
- Life insurance coverage
- Remote work flexibility
- Joining bonus for successful candidates
- Opportunities for career growth and development

Working Environment:
At Meralco, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value creativity, innovation, and collaboration, and provide a supportive environment for our team members to thrive.

Deadline to Apply:
Interested candidates should submit their applications by September 17, 2024.

Equal Opportunity Statement:
Meralco is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.