JOB DESCRIPTION:
IBEX Global Solutions is currently seeking a highly motivated and customer-oriented individual to join our team as a Healthcare Account Voice Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to healthcare account customers, ensuring their needs are met and issues are resolved in a timely manner.
RESPONSIBILITIES:
• Handle inbound and outbound calls from healthcare account customers, providing assistance, answering inquiries, and resolving issues.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Provide accurate and detailed information about healthcare products, services, and policies.
• Document customer interactions and update customer records in the system.
• Collaborate with other team members and departments to resolve complex customer issues.
• Meet or exceed performance metrics, including customer satisfaction, call quality, and productivity targets.
REQUIREMENTS:
• Age: Must be at least 18 years old.
• Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
• For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
• Proof of Education: Candidates must provide proof of education, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
• Must be willing to work onsite in Tagbilaran City, Bohol
BENEFITS:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)
Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.
TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.
2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 9AM - 7PM, Monday -Friday (*Please bring 1 Valid ID)
(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE "JOB PORTAL-JOBSLIN" as your source)
We look forward to meeting you!
*Terms and Conditions Apply