To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below are representative of the knowledge, skill and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
• Experience in a shared service center environment, with proven experience in - -Continuous Improvement,
Automation, Lean Six Sigma
• Demonstrated ability to manage stakeholder relationships across diverse geographies/locations and business units
• Demonstrated understanding of ethical behavior, exhibiting ability to ensure his own behavior and the behavior of others is consistent with company standards and values of the organization
• Functional skills include Business Analysis, Analytics Solutions Designs, Stakeholder Management, Project Management, Storytelling or Communication, Critical Thinking and Problem Solving, Continuous Improvement,
Transformation
• Technical Skills include Innovation, Business Process Management, Quality Management, Intelligent Process
Automation and Metrics
Preferred:
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience for the job.
Required:
• Bachelor's or Masters in Business, Statistics, Math, Comp Sci, Economics, Physics, Engineering or related
scientific disciplines
• Work experience of 3-4 years of relevant experience of leading and performing as a business excellence lead or advisor in BPO or service sector and 5-8 years of overall experience in any of the following - Insurance, Contact Center, Health Care, Pharma
• Experience in statistical tools, RPA and related projects in RPA, Project Management and Demonstrated
strong understanding of Process modeling tools and concepts.
• Certified Green Belt from a reputed organization (on par with ASQ, BMGI, ISI, etc.).
Preferred:
• Have 7+ years of experience gained through increasingly responsible management positions within Process Engineering, Operational Excellence, Continuous Improvement and Automation. Experience working in a shared service organization serving US business units
• Blackbelt certification