Position: Manager, Global Account to Report Finance Service Delivery
Johnson& Johnson Global Services is recruiting fora Manager position leading Account to Report (A2R),located in Manila, Philippines.
TheManager, is responsible for leading and overseeing end-to-end service deliveryfor specific Account-to-Report Global process functions for specific regionsserviced by GS Finance-Manila in J&J. This is an exciting opportunity to work on transitioning globalprocesses into Manila and optimising these processes.
KeyResponsibilities:
Responsible and accountable for completeness, accuracy and validity of the actuals reported
Partner with all stakeholders to ensure appropriate knowledge gained within the team in order to gain comfort on completeness, accuracy and validity of the numbers
Ensure consistent execution of processes
Gain visibility of all exceptions and challenge how to remove
Partner across regions to ensure global alignment of level 6 processes
Drive continuous improvements in service levels, customer satisfaction, system enhancements to enable greater process efficiency and effectiveness.
Cultivate customer service culture, team cohesion, and collaboration within the team through collaboration and team building activities with the management team and staff.
Direct and manage process teams’ goals, work schedules and activities, back up procedures and staffing requirements to ensure coverage at all times.
Retain and motivate staff so that the workforce functions effectively, efficiently and safely.
Pro-actively allocate resources – including job rotations and cross training to encourage Career Pathing, development of multiple capabilities, and knowledge sharing.
Create a work environment that allows team members to develop their skills and be continuously challenged.
Provide leadership, coaching, counseling, training and guidance to the team so they can proactively carry out their role with the highest possible standards in mind.
Qualifications
Education:
Bachelor's Degree holder in any finance related course
Experienceand Skills:
At least 6 years experience in operations with comprehensive understanding of process andprocedures, service management concepts, as well as compliance and control
With Account to Report, Payroll Accounting knowledge and experience
At least 3 years in a management and/or supervisory role
Experience inshared services center of a multinational corporation desirable
Strongorganization and talent development capability including coaching andcounseling skills
Strong teammanagement skills – able to plan, organize, motivate, provide direction formultiple teams or complex tasks
Excellentcommunications and interpersonal skills – able to delivers effectivecommunications to a wide range of audiences, including executives at a higherlevel and/or large groups of people
Demonstrateability to maintain productive relationships with service provider ofoutsourced J&J operations.
Able tomanage external audit efforts; and effectively interacts with external auditorson complex audit requests and issues, representing GS Finance interest
Willing to be on a night shift
Willing to work in Paranaque City (near Merville)
Primary Location
Philippines-National Capital-Manila-
Organization
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
Finance
Requisition ID
2005810117W
