**Job Title:** Live Chat Representative
**Company:** Jollibee Foods Corporation
**Location:** Antipolo, Calabarzon, PH
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 3
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**Job Description:**
Jollibee Foods Corporation, one of the world's largest and most recognized fast-food chains, is seeking a motivated and dedicated Live Chat Representative to join our dynamic customer service team. This role will be based in Antipolo and offers a flexible work environment that adapts to change with speed and efficiency. As a Live Chat Representative, you will play a crucial role in enhancing our customers' experience by engaging with them in real-time, addressing their inquiries, and resolving any issues they may have.
**Key Responsibilities:**
- **Customer Interaction:** Provide prompt and courteous responses to customer inquiries through live chat, ensuring a high level of customer satisfaction.
- **Issue Resolution:** Identify customer needs and work to resolve issues effectively, employing negotiation tactics as necessary to reach amicable solutions.
- **Product Knowledge:** Maintain an in-depth understanding of Jollibee's products and services to provide accurate information and recommendations to customers.
- **Record Keeping:** Document customer interactions, inquiries, and resolutions accurately in the company's system for future reference and quality assurance purposes.
- **Feedback Compilation:** Gather and report customer feedback to management to help improve service delivery and operational efficiency.
- **Collaboration:** Work closely with other departments to escalate issues that require additional expertise or assistance.
- **Performance Metrics:** Achieve individual performance metrics and contribute to team goals, ensuring overall performance aligns with company standards.
- **Training and Development:** Participate in training sessions to enhance skills and stay up-to-date with product knowledge and customer service best practices.
**Requirements:**
- **Education:** High school diploma or equivalent; additional certifications in customer service or related fields are a plus.
- **Experience:** A minimum of 3 years of experience in a customer service or related role, with prior experience in live chat support preferred.
- **Skills:**
- **Communication:** Excellent verbal and written communication skills in English and Filipino.
- **Interpersonal Skills:** Strong people management skills that allow for effective interaction with diverse customer demographics.
- **Negotiation Skills:** Ability to negotiate amicable solutions to customer issues while maintaining company policies.
- **Personality Traits:**
- **Motivated:** A self-starter who takes initiative and demonstrates a strong work ethic.
- **Dedicated:** Committed to providing exceptional customer service and improving customer satisfaction.
- **Technical Skills:** Proficiency in using live chat software, CRM systems, and basic troubleshooting skills for technical issues.
**Benefits:**
- **Medical Coverage:** Comprehensive medical insurance to support your health and well-being.
- **Profit Sharing:** Participate in profit-sharing schemes that reward teamwork and company success.
- **Dental Insurance:** Access to dental coverage for enhanced oral health.
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**Working Environment:**
We promote a flexible environment that adapts swiftly to change, encouraging our employees to thrive and develop in their roles.
**Application Deadline:**
All applications must be submitted by September 19, 2024.
**Equal Opportunity Statement:**
Jollibee Foods Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
