Company Description Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as www.BalsamHill.com. We strive for excellence in everything we do and have been honored to receive the following awards as a result:
• Forbes: America’s Best Small Companies (2016)
• Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
• San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
• Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)
The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.
Balsam International is our Regional Operating Headquarters in the Philippines functioning remotely with a team of hard-working, passionate professionals who contribute significantly to the company’s success. The team in the Philippines enjoy full employee benefits including mandatories (SSS, PAG-IBIG, PhilHealth), 13th month pay, healthcare coverage + 2 dependents, internet subsidy (after regularization), holiday breaks, meal subsidies, company trips and other perks on top of the work-from-home setup.
Job Description
Balsam International is looking for a Jr. Website Operations Specialist who will be essential in maintaining and improving our portfolio of eCommerce websites. You will support the site management team in creating and maintaining website content, launching new products and categories, and supporting our website operations processes. You will be collaborating with the eCommerce team and cross-functional teams, both in the Philippines and overseas.
What you’ll be doing:
• Maintain website content to ensure information accuracy.
• Launch new products on our websites, which involves creating or updating product categories, and meeting product launch deadlines.
• Execute various website operations processes such as, but not limited to, addressing maintenance requests, managing website components, coupon code creation, and implementing sale or merchandising changes.
• Update visual assets on the website.
• Organize and maintain data in various systems.
• Conduct routine audit and QA to make sure website is working as expected.
• Contribute in technical troubleshooting activities to fix simple-medium complexity bugs.
What you bring to the table:
• Graduate of a four-year course with a strong academic record preferably in IT or Computer Science
• Excellent verbal and written communication skills in fluent English
• Organized and with great attention to detail
• Extremely reliable and can follow through with tasks
• Fast learner, ability to work in a fast-paced environment
• Basic Excel skills and familiarity working with data
• Experience using database tools to perform tasks and maintain data is a plus
• Knowledge in HTML and CSS
• Background in web development and website projects
Our must-haves:
• Must live within Metro Manila, Cavite, Rizal, Bulacan or certain parts of Laguna only (Biñan, Cabuyao, Calamba, Los Baños, San Pedro and Santa Rosa)
• Must be willing to join occasional in-person meetings
• Must have a dedicated, functional laptop that meets the following specifications:
For Windows users:
• Operating System: Windows 10 – 64 bit
• Processor: Intel Core i3 or better
• RAM/Memory: 4GB or higher
• Hard Drive: 500GB or higher
For Mac users:
• Processor: 2GHz Intel Core i5
• Memory: 8GB 1600 MHz DDR3
• Start-up Disk Macintosh HD
• Graphics Intel HD Graphics 4000 1536MB
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 5MBPS
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty
• Must have licensed MS Office (PowerPoint, Word, Excel) including Outlook
Note: An online assessment will also be part of the recruitment process.
Status: Full Time
Location:Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Jr. Website Operations Specialistis a remote working position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for occasional team meetings and trainings. They have a great working environment at home with at least 5MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in-person meetings from time to time.
