Jr Help Desk Support

Responsibilities:

Provide first-line support to users via phone, email, and in-person for hardware, software, and network issues.
Diagnose and troubleshoot technical problems, including operating system errors, application issues, and connectivity problems.
Assist users with the setup, configuration, and use of computer systems, software applications, and peripherals.
Qualifications:

Bachelor's Degree, Diploma Holder
Minimum of 1-2 years of experience in a technical support or helpdesk role.
Proficiency with Windows and Mac operating systems, common office software (e.g., Microsoft Office), and basic networking principles.
Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
Must be willing to work onsite in Ortigas, Pasig City and amenable to work on a shifting schedule.