Be part of one of the biggest and most stable organizations in the world!
Technical Support Representativesare responsible for managing various customer issues depending on account assignment; transactions can be related to product issues, product support or any technical support or troubleshooting needed. Tasks may also include:
? Assisting customers in identifying, assessing and resolving issues.
? Responding to customer inquiry via Email/Calls by using various systems and tools
? Attending to and escalating issues that are outside the scope of work
? Coordinating with teams with high-volume transaction and assisting in training or educating new or more junior team members on operation procedures and policies
? Serve as a technical and functional resource, or possibly a super-user to other team members
What are we looking for?
? Open to non-bachelor’s degree holders
? At least 1 year of technical support experience (phone-based) is needed
? Must have good English communication skills (written and verbal)
? Must have an average typing speed
? Willing to work in BGC on shifting schedules
Why join Accenture?
? Competitive salary package, company bonuses, and performance incentives
? Night differential
? Loyalty, Christmas gift, Inclusion and diversity benefits
? Paid sick and vacation leaves
? Expanded maternity leave up to 120 days*
? HMO coverage (medical and dental) from day 1 of employment
? Life insurance
? Employee stock purchase plan
? Retirement plan
? Flexible working arrangements
? Accessible locations
? Healthy and encouraging work environment
? Career growth and promotion opportunities
How to apply?
? Apply in Jobstreet
Click on “Apply Now” to submit your application and wait for a phone call and SMS from our recruiters, within 24-48 hours, 9AM-6PM.
? Walk-in at our Recruitment Centers.
Mondays to Fridays
10AM-4PM
Accenture Alabang
G/F, Plaza B Building, Northgate Ave North Cyberzone
Filinvest Alabang, Muntinlupa
Accenture Pioneer
3/F Robinson Forum Mall
Pioneer St., Mandaluyong City
Remember to bring (1) a copy of your resume, and (2) a valid ID.
Get your application prioritized!
To have your application prioritized when you inform our front desk officer that you saw the ad in Jobstreet.
*Terms and conditions apply.