It Support Engineer (Philippines)

At WS Audiology, our Information Technology function is ever-evolving and transforming, to enable us to be the best in providing better and faster IT services. As we continue to grow and build our operations in Philippines, we are looking for an IT Engineer to be onsite and be part of our IT global service desk team. Reporting back to our IT team lead locally, you will be responsible to provide technical support to our users both remotely and onsite.
You will specifically be expected to:
Provide technical support to both internal and external end-users in a production environment which includes diagnosing, troubleshooting, repairing and debugging complex electro-mechanical equipment, systems, software and wireless network systems
Troubleshoot peripheral devices such as printers (label, ink, laser) and handheld / 3D scanners
Creation and deletion of users’ accounts via Active Directory
Familiarity with global ticketing system and work in close collaboration with global team in resolving tickets within the SLA appropriate for the priority of the ticket
Ensure proper updates and documentation with detailed journal entries within predefined time
Provide inputs on IT purchasing and work with external vendors in equipment set up
Perform IT asset audit quarterly
Continuously strive to improve and identify opportunities to increase efficiency and expand service coverage

The successful candidate will ideally be an experienced IT technical support professional who has a service-oriented mindset and strong technical troubleshooting expertise to resolve issues for users. He/ She will preferably have experience working in international environment, with teams across geographical sites.
Bachelor’s Degree in Information Technology / Computer Engineering or related discipline.
Minimum 3 – 5 years of IT technical experience working on hardware, software and peripherals troubleshooting; production environment exposure will be a plus
Proficient in Windows 10 and 7, Office 365 – including installation and troubleshooting
General understanding of commonly used IT technologies including PC support and mobile devices
Trained in ITIL will be preferred

Interested applicants, please submit your application online. We regret only shortlisted candidates will be notified. Thank you!