It Staff

**RESPONSIBILITIES**:- Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer- Diligently attends to assigned tickets and provides support within the specified SLAs- Regularly updates on the status of assigned service request or incident- Troubleshooting hardware problems, replaces defective parts and makes necessary escalation to the authorized person- Responsible in formatting/cloning of PC, Desktop, Laptops- Network connection configuration, testing and basic troubleshooting- Perform regular checkup of PC desktop/laptop and a like (such as but not limited to defragmentation/virus updates)- Escalates problem that requires immediate attention of helpdesk, team leader or appropriate authorities- Performs other relevant tasks that may be assigned from time to time**QUALIFICATIONS**:- With at least 6 months to 1 year work related experience- A graduate of BS in Information Technology, Computer Science, Computer Engineering or other related courses- Has technical knowledge of operation and functioning of Windows Operating Systems- Proficient in hardware/software installation troubleshooting/repair of desktop- Experience in troubleshooting PCs, able to manage IT desktop infrastructure, network cabling, etc.- Has knowledge of basic networking concepts, client-server architecture, knowledge of antivirus, server software/hardware setup and backup- Fast learner and can able to easily grasp new technologies, software/hardware and IT concepts- Capable of following different procedures as per client requirements- Can communicate and track IT activity thru with remote back-end teams- Good communication, technical, analytical, problem-solving, and leadership skills.- Maintain IT equipment inventory and documentation- Amenable to work in shifting schedule**Job Types**: Full-time, Permanent**Salary**: From Php14,000.00 per month**Benefits**:- Company Christmas gift- Company events- Health insurance- Life insurance- Opportunities for promotion- Paid training- Pay raise- Promotion to permanent employeeSchedule:- 8 hour shift- Shift systemSupplemental Pay:- 13th month salary- Overtime payAbility to commute/relocate:- Quezon City: Reliably commute or planning to relocate before starting work (required)**Education**:- Bachelor's (required)