It Desktop Support

L1 - IT Desktop Support Scope of Work:-The IT Desktop Support staff reports to the IT Workforce Manager.-Manages and provides hardware and software maintenance.-Interfaces with the internal and external clients of BPOSEATS.com-Provides technical services in an effective and efficient manner to ensure maximum access to and implementation of technology services and resources of BPOSEATS.Tasks and Responsibilities:Hardware:- Maintain BPOSEATS computer systems, equipment and peripherals, as requested.- Assist internal and external clients of BPOSEATS.- Assist with, provide technical support, troubleshooting resolution and updating/upgrading of computer hardware, server, security and surveillance systems.- Assist other IT personnel in the site offices when required.Software:- Provide troubleshooting resolution and updating/upgrading of software.- Set up PC system user accounts, when requested by internal and external clients.Network Management:- Check the ISP and network system on a daily basis and provide initial troubleshooting when the need arises.- Carry out routine network maintenance tasksAdministration:- Liaise with suppliers for the supply of IT equipment, tools and repair of equipment / devices under warranty contract.- Monitor inventory of IT items, PC systems, equipment and peripherals.- Other tasks or projects assigned by the BPOSEATS Management.Qualifications:- Bachelor's Degree in Computer Engineering, Information Technology,Computer Science and related courses.- Atleast 1 - 3 years' experience as IT Desktop Support- Must have a working understanding of networks, software and hardware.- Must be able to work with different levels of the organization and must understand structure.- Knowledgeable in Operating System configurationSalary Range: Php 16,000.00 - Php 18,000.00