JOB SUMMARY
As the Hair Wellness Head, you will oversee the store, its operations and personnel, through effective administration and implementation of operational and scales activities and policies towards the achievement of sales targets.
RESPONSIBILITIES
Financial
Responsible for ensuring that store sales target is consistently achieved.
Drive and motivate Hair Therapist to hit sales target
Regularly executes control measures to minimize expenses such as utilities, supplies and the like.
Customer
Makes sure that all Hair Therapist follow customer service standards.
Ensures that the brand DNA and merchandise display is well executed.
Executes marketing-initiated activities for the store; both local and SBU-directed.
Internal Process
Ensures that standard waiting and service time for customers is being followed by the hair therapist.
Liaises with HQ for replenishments, monitors stock inventory to make sure that stock levels are healthy on a weekly basis.
Prepares all necessary store reports (sales, inventory, etc) for submission to IL based on agreed timeline.
Learning and Growth
Monitors attendance and prepares weekly or monthly work schedule of Hair Therapists
Ensure compliance of Hair Therapist with store standard operating procedures.
Drives Hair Therapist to consistently hit the store target.
Ensures Corporate sponsored business applications are properly executed in the store level.
Monitors and quickly reports infrastructure with needed fixtures (such as defective light, air conditioner, problems with store signage, internet and electric connectivity and the like) to IL.
Perform other relevant duties/works which may be assigned by the immediate leader from time to time.
QUALIFICATION
Graduate of four-year course
With at least one (1) year experience in related industry
Willing to work at SM Lanang Davao