Hair Wellness Head

Job Summary

The Hair Wellness Salon Head / Hair Clinic Head oversees the store, its operations and personnel, through effective administration and implementation of operational and sales activities and policies towards the achievement of sales targets.

Duties and Responsibilities

Financial
Responsible for ensuring that store sales target is consistently achieved.
Drive and motivate Hair Therapist to hit sales target
Regularly executes control measures to minimize expenses such as utilities, supplies and the like.

Customer
Make sure that all Hair Therapists follow customer service standards.
Ensures that the brand DNA and merchandise display is well executed.
Executes marketing-initiated activities for the store; both local and SBU-directed.

Internal Process
Ensures that standard waiting and service time for customers is being followed by the hair therapist.
Liaises with HQ for replenishments, monitors stock inventory to make sure that stock levels are healthy on a weekly basis.
Prepares all necessary store reports (sales, inventory, etc) for submission to IL based on an agreed timeline.

Learning and Growth
Monitors attendance and prepares weekly or monthly work schedule of Hair Therapists
Ensure compliance of Hair Therapists with store standard operating procedures.
Monitors and quickly reports infrastructure with needed fixtures (such as defective light, air conditioner, problems with store signage, internet and electric connectivity and the like) to IL.
Perform other relevant duties/works which may be assigned by the immediate leader from time to time such as minor hair styling and blow drying.

Job Qualifications

Education Attainment
Graduate of any 4-year course.

Qualifications
At least 1 year experience in the same capacity.

Licenses or Certification
(if applicable)