Guest Service Associate

Job Summary

Guest Service Associate provides assistance to the guests of a hotel. Administer the guest departure and arrivals. Monitor the inquiries in the system, building a professional relationship with the guests. Perform all cashier functions (Cash & Credit card payment). Monitor all the operations of the resort and coordinate with the different departments of the resort. Must do a daily report after the end of the shift.

Duties and Responsibilities:

WELCOME GUEST EXPERIENCE
? Maintain proper grooming with a complete uniform.
? Greet guests with a smile and signature greetings of "WELCOME HOME".

DAILY OPERATIONS
? Responsible for up keeping the front office standards
? Administering check-ins and check-outs
? Responsible for checking all needed documents
? Enable to handle different payment transactions
? Enable to issue room keys and incidental deposit
? GSA is responsible to make courtesy call every 4pm -7pm
? Monitor all check in of guests and administer all complaints and requests and ensure effective resolution.

TEAM COORDINATION
? GSA shall coordinate Housekeeping Department for room inspection and room concerns
? GSA shall coordinate to Engineering Department for maintenance concerns
? GSA shall coordinate Accounting Department for submission of cashier report

PAYMENT TRANSACTION
? Monitor all cash transactions for front desk employees
? Responsible to monitoring and record the cash float
? All credit card shall be valid upon check in


REPORTS
? Submit required reports every end of the shift.

COVERED SHIFT
? Performs tasks, duties and covered shifts of colleagues in their absence.