To work as experience management (EM) POC for assigned
SET(s)/industry/sector teams to ensure timely execution of resource scheduling
activities and deliver highest quality scheduling support while meeting
deployment timelines.
Key
responsibilities:
Work as subject matter expert on resource management
concepts and scheduling tools for the assigned SET(s)/industry/sector teams
Work with GDS Service Delivery teams to create
optimized resource portfolios/resource allocation plan on classified accounts/clients.
Proactively identify staffing challenges and provide
customized scheduling solutions.
Ensure staffing guidelines are consistently followed
within the resource management and Service Delivery teams.
Ensure resource schedules are timely and accurately
updated on the scheduling tools.
Optimize resource utilization through effective
scheduling strategies.
Supervise and review the execution of resource
management and deployment procedures carried out by EY GDS Associates/advanced
associates.
Training and development of EM associates.
Identifying and prioritizing opportunities for process
improvement/re-engineering.
Develop a strong business continuity framework for self
and team.
Develop strong working relationships with GDS Service
Delivery Managers/Seniors as well as with experience management/resource
management teams onshore.
Qualification/Experience:
Graduates with 3-4 years of post-qualification
experience, preferably on resource management, scheduling and staffing concepts.
Exposure of short term and long term resource planning
would be an added advantage.
For internal movements within EY, Graduates with min
3-4 years of post-qualification experience with at least 2 years with EY.
Minimum rating on 3 in the last two appraisal cycles
with no PIP/other performance challenges in the last 1 year.
Competencies/Skills:
Workforce/Resource Management professional with
expertise in scheduling, staffing and resource planning concepts.
Quick decision making ability to accommodate real time
staffing changes/requests.
Strong execution skills with focus on meeting timelines
and delivering highest quality service.
Excellent verbal and written communication skills.
Strong working knowledge of MS Excel, Word and PowerPoint.
Excellent teaming and interpersonal skills.
Strong time management and analytical skills.
Stakeholder/client management experience.
At least 1 year of experience in supervising a team
will be preferred.
Positive attitude and ability to excel under tight
timelines.
Ability to identify staffing challenges and provide
proactive solutions.
