Gbs Services And Solutions Delivery Specialist

Gbs Services And Solutions Delivery Specialist


Gbs Services And Solutions Delivery Specialist

Details of the offer

Job Title GBS Services and Solutions Delivery Specialist - Service Parts Administrator
Job Description
About the role:
The purpose of the Service Part Administration job family is to ensure the availability of requested Service Parts to match Planned Service Events. This family is analytical and strategic in nature, and works collaboratively with the wider organization to ensure we provide exceptional service to our customers. Coordinates Service part delivery to the field, returns from the field effectively, liaise with Service part suppliers, and work order planners.
Key Responsibilities for Service Parts Administrator:
Forward Logistics
Parts Escalations & Back Order Management through ASAP Tool
Notification of parts ETA to Planners and FSEs
Next Flight Out & Same Day delivery Coordination
After hours Activations and delivery Coordination
Last mile Delivery Coordination
Critical Parts Order Redirections & Hold for Collection airports to expedite delivery lead time
Monitoring open orders & exception handling
Communication of parts ETA to Planners and FSEs
Dangerous Goods Parts/Cross dock – International and local
DRP/Manual order Processing – system outage
Monitor blocked orders in SAP and release on advice
FSE support for Servicemax reporting on parts – Analyse issue & provide solution
Process Medbench (Repair) orders virtual transactions for New Zealand
Lodge IT/snow tickets for ServiceMax/SAP issues
Master data requests for droppoints
UAT for Servicemax deployment
Manage activities throughout the order fulfilment and transportation cycle to make sure established deadlines are met
Work closely with 3PL providers to ensure parts availability and delivery on time to meet customer expectations
Proforma invoice creation for parts shipping overseas , Cook Islands , PNG
Monitor, investigate & resolve issues related to GIT from suppliers
Resolve GATP issues
Servicemax error monitoring & resolution – multiple reports
Reverse Logistics
Consignment reporting and analysis
Material only order consumption in Servicemax
Corrections of FSE postings in Servicemax
Control consignment / engineer return process
Attend to easy connect tickets from Engineers for parts return
Organizing Returns Collections (HW , on site collections)
Monitor, investigate & resolve issues related to GIT from FSE & from Blueroom to SPS
Resolve issues with non-conforming parts when 3PL unable to process PRR Tool
Return shipments to SPS (Defectives, DEFOA/DOAs and Rebalancing)
Create cases in CDR Tool for DEFOA
Material Only recovery rates
Inventory Management
Maintain accuracy of ERP (SAP).On time processing of transactions
Participate in stock takes, reconcile and finalize adjustments
Follow up ship-hold or market holds to ensure 3PL providers have completed segregations or required confirmations
Communicate to 3PL on status changes and adjustments
Stock Adjustment transactions in SAP MP1
Local Distribution Center (LDC) operations support
Damaged & Expired stock management - Salvage or scrap
Daily Stock Reconciliation – Resolve issues related to failed IDOCS & investigate discrepancies
Create, maintain and document internal processes/controls. Yearly review and update of 3PL SOP
Projects / Continuous Improvements
Participate and be stream lead on business projects as required
Create opportunities and be a part of improvement projects to improve processes & reduce logistics cost
SC Reporting
Prepare as required reports for Logistics costs, Logistics dashboard, supplier non – conformance & reconcile supplier invoices vs approved rates
Qlikview Reports on performance – Manage to expected performance standard- WO Awaiting Parts , Incomplete Cases , Consignment Stock
Servicemax – support ongoing issue resolution until long term fixes deployed
Bachelor’s Degree in Customs Administration, Industrial Engineering or the equivalent
Minimum 3 years’ experience in Logistics (Import, Export or Freight Forwarding)
Experience in Service Max preferred + SAP
High Level Knowledge in Excel and other Microsoft Products
Problem Solving Capabilities and high attention to Detail
Service Max Resolution Experience
Supporting Engineers on site
After hours Activations and Deliver Coordination and Last Mile Delivery Coordination Experience
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions.
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Source: Jobs4It



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