Front Office Supervisor

Qualifications:

Bachelor's degree in Hospitality Management or related field preferred
Minimum of 2 years experience in a front office supervisory role in a hotel or hospitality setting
Strong leadership and communication skills, with the ability to motivate and inspire a team
Excellent customer service and interpersonal abilities, with a focus on exceeding guest expectations
Proficiency in hotel management software and Microsoft Office suite
Flexibility to work evenings, weekends, and holidays as required by the demands of the position
Key Responsibilities:

Supervise the daily operations of the front desk, including guest check-in and check-out, reservations management, and guest services
Train, coach, and mentor front desk associates to ensure adherence to hotel standards and procedures
Monitor front desk performance and productivity, providing feedback and implementing strategies for improvement
Handle guest inquiries, requests, and complaints in a professional and timely manner, ensuring guest satisfaction and retention
Assist with scheduling, staffing, and payroll management for the front desk team
Maintain accurate records and reports related to front desk operations, including occupancy rates, room inventory, and guest preferences
Collaborate with other hotel departments to coordinate guest services and ensure seamless communication and coordination
Uphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff