TheFinance and Accounting Cluster Leaderis a leadership position responsible for the services strategy within a major part of the Finance BPO Delivery organization. Responsibilities for this position include development and implementation of business strategies with executive review.
They establish objectives, create business policies and operational guidelines and set long term plans.
They develop and approve plans for service offerings, processes, operations, business controls, expenses, resources, training, customer satisfaction and other business objectives.
They provide expert advice and guidance to other managers and business professionals in the Finance BPO service business.
They have overall responsibility for the results of multiple departments within span of control and are responsible for providing direction to multiple managers, and high level direction to department employees.
They are responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.
Key Skills
Environment:Professional knowledge of function, business unit or countryoperations. Understand organizational resources, priorities, needs and policies.
Communication/Negotiation:Guide other professionals. Adaptcommunications and approaches to conclude negotiations with various partners, resulting in common agreements.
Problem Solving:Analyze complex/new situations, anticipate potentialproblems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions.
Contribution/Leadership:Leads multi-functional teams, or conducts specialprojects, or manages department(s) (national or international). Has vision of functional or unit mission. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy. Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. Recognized as an expert in their field. Often no precedent exists.
Impact on Business/Scope:Accountable for projects or programs involving multi- functional, country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements,impact customer satisfaction, and impact functional, business unit, or country costs or expenses.
