Position: Director, Professional Services, Cloud Software Solutions (NS)
A globally known provider of enterprise cloud software solutions has made available a Director, Professional Services, Cloud Software Solutions (Night Shift) job to be based in Taguig City.
About the Director, Professional Services, Cloud Software Solutions (Night Shift) Role:
In this business critical role, you will be responsible for consultative performance in all areas related to company's cloud solutions provisioning, implementation, and deployment of technical and business solutions to clients. The customer base consists of public and private sector agencies and businesses employing diverse information management and contact centre environments.
Key Responsibilities:
Management
Manage a team of direct reports consisting of Associate-, Staff-, and Senior-level Consultants
Supervise and mentor all intermediate and junior level staff assigned as members of your project team
Manage during project life cycle any intermediate or junior level client staff, or any sub-contracted personnel assigned to your project team
Manage and mentor all intermediate and junior level staff working on other projects under your area of responsibility
Technical
Impart senior-level technical configuration; process, data and object modelling in a variety of application and database environments
Impart database design, development, and enhancement, as well as management and coordination of changes to existing applications
Impart technical architecture leadership, analysis, design, development, and enhancement
Project
Deliver as a project manager capacity via management of end to end system life cycle development of small to large-scale projects
Develop costing proposals for projects, perform risk analysis, and manage change control
Provide business analysis, business area assessment, user needs analysis and business systems design for major projects
Conduct comprehensive cost/benefit analysis and prepare business cases for projects
Business
Assist with the development of client information management standards and evaluation of technology trends
Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects
Financial
As a billable and customer-facing role, this position has significant financial impact on company
The timeframe required for the Consultant to deploy a customer has a direct impact on company's ability to begin recognising revenue for new customers. Ensure deployments are completed timely, accurately and according to customer’s contract
To succeed in this Director, Professional Services, Cloud Software Solutions (Night Shift) role, you will need to have the ability to work effectively in management, technical, project, business, and financial aspects of the role.
Key Requirements:
Minimum of 12 years' professional experience beyond education requirements above
Minimum of five years' management experience, leading a professional services global operations with 50-150 direct staffs
Broad skills in both technology analysis; experience in communicating at a technical and functional level while managing business rapport
Deep skills around business analysis/call centres; experience in the KPIs and best practices of call centres and their operations
Deep skills in specialised technical functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases
Open to work on a permanent night shift role
BS/BA in technical or business field or equivalent work experience required. MBA preferred
Prior consulting experience is preferred
Professional and confident public presence
Analytical, inquisitive, service team-oriented, friendly demeanour, early adopter
The company has over 12 years in the cloud business and has done more than 1,000 implementations. They have serviced over 100 Fortune 500 customers and has supported more than 1,000 global customers.
If you are a strong technical leader and motivator then this is the role for you. This Director, Professional Services, Cloud Software Solutions (Night Shift) role is an excellent opportunity to excel in a diverse, sophisticated and growing work place.
Apply now or call me to discuss this new opportunity.
