Director, Professional Services, Cloud Software Solutions (Ns)

Manage a team of direct reports consisting of associate, staff, and senior-level consultants
Supervise and mentor all intermediate and junior level staff assigned as members of your project team
Manage during project life cycle any intermediate or junior level client staff, or any sub-contracted personnel assigned to your project team
Manage and mentor all intermediate and junior level staff working on other projects under your area of responsibility
Impart senior-level technical configuration; process, data and object modelling in a variety of application and database environments
Impart database design, development, and enhancement, as well as management and coordination of changes to existing applications
Impart technical architecture leadership, analysis, design, development, and enhancement
Deliver as a project manager capacity via management of end to end system life cycle development of small to large-scale projects
Develop costing proposals for projects, perform risk analysis, and manage change control
Provide business analysis, business area assessment, user needs analysis and business systems design for major projects
Conduct comprehensive cost/benefit analysis and prepare business cases for projects
Assist with the development of client information management standards and evaluation of technology trends
Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects
As a billable and customer-facing role, this position has significant financial impact on company
The timeframe required for the consultant to deploy a customer has a direct impact on company's ability to begin recognising revenue for new customers. Ensure deployments are completed timely, accurately and according to customer's contract
Minimum of 12 years' professional experience beyond education requirements above
Minimum of five years' management experience, leading a professional services global operations with 50 - 150 direct staff
Broad skills in both technology analysis; experience in communicating at a technical and functional level while managing business rapport
Deep skills around business analysis/call centres; experience in the KPIs and best practices of call centres and their operations
Deep skills in specialised technical functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases
Open to work on a permanent night shift role
BS/BA in technical or business field or equivalent work experience required. MBA preferred
Prior consulting experience is preferred
Professional and confident public presence
Analytical, inquisitive, service team-oriented, friendly demeanour, early adopter