Digital Solutions Support Specialist

We are seeking a highly skilled and motivated digital solutions support specialist to lead the support function for our B2B, B2C websites, and digital applications portfolio. As a key member of our team, you will play a pivotal role in identifying and resolving front-end and back-end issues through your demonstrated experience in web application support.Role & Responsibilities• Lead support for all digital projects, including websites, web applications, and mobile apps. • Proactively identify and resolve issues swiftly, escalating critical problems for collaborative solutions. • Provide technical guidance to cross-functional teams, including external developer agencies and marketing teams, during support and deployment. • Contribute to testing processes to ensure performance aligns with requirements. • Enforce security policies in development and maintenance. • Document issues and resolutions comprehensively. • Effectively communicate progress and challenges with stakeholders. • Stay updated on industry trends to enhance web application quality and performance.Technical Qualifications• Proven expertise in troubleshooting and resolving both front-end and back-end issues. • Advanced proficiency in HTML, scripting languages (Node/JavaScript), CSS/SAAS, and frameworks like React, Angular, Nuxt. Expertise in WebGL/GLSL is nice to have. • Development knowledge of iOS applications, encompassing both local and web-served platforms, using Objective-C and Swift. • In-depth knowledge of backend technologies, including Java Spring Boot, VueJS, MySQL, and Python. • Familiarity with content management systems such as WordPress, Statamic, Drupal, and proficiency in digital marketing tools. • Experience with release pipelines and a solid understanding of DevOps practices. • Knowledge of cloud services, with a preference for experience with AWS is a plusSoft skills• Strong analytical and problem-solving skills to diagnose and address technical issues efficiently. • Excellent communication to collaborate effectively with cross-functional teams and communicate technical concepts to non-technical stakeholders. • Ability to adapt to evolving technologies, frameworks, and methodologies. • Proven ability to work collaboratively in a team environment and contribute to a positive team culture. • A customer-centric approach to understand and address user needs and issues. • Effective time management skills to prioritize tasks and meet deadlines. • Experience in documenting processes, troubleshooting steps, and support procedures. • Commitment to continuous learning and staying updated on industry trends and best practice