De024715-Workforce Services Associate

This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. ---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: Workforce Services AssociateWORK SETUP: Return to OfficeOVERALL PURPOSE:The Workforce Services Associate is responsible for driving delivery of metrics and optimal performance through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.RESPONSIBILITIES:• Responsible for Real Time Adherence and Queue Management for Business Operations. Specifically, the primary responsibility of the individual is to monitor and manage site activities to support client/account service level agreements.• Responsible for ensuring scheduled team logins/ logout on time, manage, control and report non adherence to schedules.• Adheres to prescribed formats in updating attendance, schedule swaps• Manages required real time reporting requirement deliverables via service menus and ad-hoc requirements.• Acts as Point of Contact in processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.OTHERS:Project Shift Schedule: Rotation ShiftProject Rest Day: Rotation OffProject/Team Location: Quezon Cyberpark Tower 1Qualifications:SKILL AND QUALIFICATIONS:• Open to college graduate and undergraduate with relevant experience in Workforce• Must have at least 6 months to 2 years of experience in RTA.• Other Workforce Manage experience is an advantage• Good knowledge in MS Office (Word, Excel, PowerPoint)Experience in any of the following Workforce Management Tools is an advantage - eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect